Privacy Policy

1. Introduction

LoveTwee ("we," "our," or "the Platform") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Platform.

Last updated: November 24, 2025

2. Information We Collect

We collect the following types of information:

• Account Data: Email address, username, profile information, and encrypted password when you create an account.
• Payment Data: Processed securely through Stripe. We never store your full credit card details on our servers.
• Usage Data: Chat messages, interactions with AI and real users, timestamps, and device information (IP address, browser type, etc.).
• Public Content: Posts, comments, photos, or other content you choose to share publicly on the Platform.
• Cookies & Analytics: We use cookies and similar technologies to improve performance and user experience.

3. How We Use Your Information

We use your data to:

• Provide, maintain, and improve the Platform and its features
• Process payments and prevent fraud
• Facilitate communication between users and AI characters
• Train and improve AI models using anonymized and aggregated chat data (never with personally identifiable information)
• Send transactional emails (receipts, password resets, etc.)
• Comply with legal obligations and enforce our Terms of Use

4. AI Training Data

Conversations with AI characters may be used anonymously and in aggregated form to improve model performance. We never sell or share your private messages with third parties for advertising or training other companies' models.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data only in these limited cases:

• With Stripe for payment processing
• With trusted service providers (hosting, analytics, email delivery) under strict confidentiality
• When required by law or to protect our rights and safety
• In the event of a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal data
• Request deletion of your account and associated data (via Settings)
• Opt out of non-essential cookies
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@lovetwee.com

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Deleted accounts and associated private messages are permanently removed within 30 days.

9. Children's Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately.

10. International Data Transfers

Your data may be processed in the United States or other countries where our servers or service providers are located. We ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notice. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy questions or requests, please contact:
Email: privacy@lovetwee.com